Your privacy is our top priority. This policy clearly explains how Caswino collects, uses, and protects your personal information.
Caswino (https://caswino.click) takes the privacy of its users seriously. This privacy policy explains what data we collect, why we collect it, how we use it, and the steps we take to keep your information secure.
By visiting the Caswino website, creating an account, or using any feature on the platform, you agree to this privacy policy. This policy applies alongside our Terms & Conditions applies concurrently with.
We follow international data protection standards and have adopted GDPR principles as the foundation of our Privacy Policy, though we are not directly regulated under European Union law.
This privacy policy has been prepared in English for the convenience of Bangladeshi users. The English version governs in all legal interpretations.
Caswino only collects information that is necessary to operate our services properly. We don't ask for anything we don't need.
| Data Type | What's Included | Why It's Needed |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Age Verification & KYC |
| Contact Information | Mobile number, email address | Account verification and communication |
| Financial Information | Mobile banking number, transaction history | Payment Processing |
| Device Information | IP address, browser, device model | Security & Fraud Prevention |
| Usage Data | Gaming history, bet amounts, session duration | Service Improvement & Responsible Gaming |
Some information is optional, such as a profile picture or preferred games. Your core experience won't be affected if you choose not to provide it.
Caswino collects information through several methods. Here's a transparent breakdown of each:
You can adjust your browser's cookie settings to stop automatic data collection, though some features may not function as a result.
Caswino uses your data only for specified purposes. It is never used for anything beyond what has been authorised.
To opt out of promotional communications, use the unsubscribe link in any email or adjust your account settings.
Caswino never sells your personal data. However, limited information may be shared with trusted partners in specific circumstances:
Every third-party partner is contractually bound to uphold our privacy standards. They may not use or share your data for any other purpose.
Your information is never sold or rented to advertisers, data brokers, or marketers.
Caswino uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
You can manage cookies through your browser settings. Note that disabling essential cookies may prevent you from logging in or using certain features on the platform.
Caswino applies industry-leading technical and organizational measures to protect your personal information.
No platform can guarantee 100% internet security — but we take every precaution to protect your data.
Caswino does not retain your data longer than necessary. Different types of data have separate retention periods.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of the account + 5 years | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulations |
| KYC Documents | 5 Years | AML Policy |
| Cookies & Logs | 13 Months | Service Analytics |
| Support Contact | 3 Years | Dispute Resolution |
Once the retention period expires, data is securely deleted or anonymised so you can no longer be identified.
As a Caswino user, you have important rights over your personal data. Contact us to exercise any of these rights.
You can request to see what information we hold about you.
You can request corrections to any inaccurate or incomplete information.
You can request that your data be deleted under certain circumstances.
You can request that we stop using your data for a specific purpose.
You can request your data in a machine-readable format.
You may object to marketing communications or certain types of data processing.
We respond to rights requests within 30 days. For complex cases, this may extend up to 60 days — you will be notified in advance if so.
Caswino is strictly operated for individuals aged 18 and above. We do not knowingly collect personal data from minors.
Age is verified at the point of registration. If we are informed that a minor has created an account using false information, that account will be immediately closed and all associated data will be deleted.
If you believe a minor is using Caswino, please notify us at support@caswino.click.
Caswino may update this Privacy Policy from time to time, due to new legal requirements, technological changes, or improvements to our services.
For significant policy changes, we'll notify you in advance via your registered mobile number or email. Continued use of the platform after any update constitutes acceptance of the revised policy.
The date of the latest update is always shown at the top of this page. Check back regularly to stay informed.
For any privacy-related questions, requests, or complaints, please contact our Data Protection team:
We typically respond within 7 business days. Requests involving complex data deletion or transfer may take up to 30 days.
Protecting your privacy is our responsibility. Feel free to reach out with any concerns.
Every transaction and piece of personal data is protected with 256-bit AES encryption — the same technology used by banks.
Your name, number, or any personal detail is never sold to advertisers or third parties — that's a commitment we don't compromise on.
We're clear about what data we collect and why. No hidden data collection.
View, update, or request deletion of your data at any time. Your data belongs to you.
Independent security experts regularly audit our systems. Any vulnerabilities found are addressed immediately.
In the event of a data breach, you will be notified within 72 hours and immediate action will be taken.